Refund policy

RETURN AND REFUND POLICY

Customer satisfaction is a priority at Centre de la Chaussure Rieker Montréal.

🧾 ORDER CANCELLATION

You may request to cancel your order before it is shipped.

If the order has not yet been processed or shipped, we will do our best to cancel it and issue a refund.

📦 RETURNS AND REFUNDS

We accept returns within 14 days of receiving your order.

To be eligible for a refund:

  • Items must be unworn and in perfect condition
  • Items must be returned in their original packaging
  • A proof of purchase (invoice) is required

⚠️ Shoe boxes must be protected inside another package.
Any return with labels or tape directly on the shoe box will be refused.

🏬 IN-STORE RETURNS

Returns can be made in-store at the following locations:

Centre de la Chaussure Rieker (Montreal)
6688 Rue St-Hubert, Montreal, QC H2S 2M3

Rieker Longueuil
3655 Bd Taschereau, Saint-Hubert, QC J4T 2G3

In-store returns are free.

🚚 SHIPPING FEES

  • Original shipping fees are non-refundable
  • Return shipping costs are the responsibility of the customer

💵 PARTIAL RETURNS AND FEE ADJUSTMENT

If a partial return causes the original order to no longer qualify for free shipping, a $10 fee will be deducted from the refund.

🔄 EXCHANGES

We do not offer direct exchanges.

If you need a different size or color, please return the item following the procedure below and place a new order.

💳 REFUND METHOD

Refunds are issued only to the original payment method used at the time of purchase.

Processing time is 5 to 10 business days after the returned item is received and inspected.

🔁 RETURN PROCEDURE

Before returning an item, you must contact us within 14 days of receiving your order.

To initiate a return, please use our return portal:
https://account.centredelachaussuremontreal.com

Or contact us:

info@centredelachaussuremontreal.com
info@riekermtl.com
514-387-2758

Please include:

  • Order number
  • Full name
  • Contact details
  • Reason for return

⚠️ IMPORTANT CONDITIONS

  • Any item that does not meet these conditions will be refused
  • No refund will be issued in such cases
  • The item may be returned to the customer at their expense

❗ ORDER ERRORS

If an error is attributable to our company, please contact us within 14 days of receiving your order.

Each request is reviewed individually, and a response will be provided within 5 business days.

✔️ ACCEPTANCE OF POLICY

By completing a purchase on our website, you acknowledge that you have read and accepted this policy.